Contact Us
- (609) 647-5221
- info@jahf-raval.com
- New York - New Jersey
Shipping Information
Shipping Options
-
USA: Standard Ground Shipping / 3-5 Days
Courier: UPS
Cost: $15.00 USD -
USA: Two Day Shipping / 2 Days
Courier: UPS
Cost: $30.00 USD -
International / 5-7 Days
Courier: DHL
Cost: $60.00 USD
Note: Cost does NOT include customs taxes and duties.
- All products are made-to-order for you. We take between 14 business days for production as all of our items are handmade by our design team.
- We offer FREE GROUND SHIPPING on orders $300 or more within the U.S.
Return Policy
All our jewelry is carefully hand made and made to order, we cannot allow refunds. Instead, we will issue online store credit equal to the value of the returned item(s). In order to receive this online store credit, please send us the item(s) back within 10 days from the day your order is shipped. Only the amount of the goods will be credited including any applicable taxes. Additionally, you are required to cover the cost of return shipping and any duties and taxes if applicable for international orders. We will fully cover the cost of return shipping only if your order is incorrect or damaged. Please email us if you wish to switch your order(s) for online store credit at info@jahf-raval.com.
Incorrect or Damaged Orders:
We hand pack all our shipments securely to insure a safe delivery. If you receive a shipment that is incorrect or is damaged, please contact us immediately in order to receive an RA (Return Authorization) number which you will need to include in your return package. You can then send the product back to us wrapped in its original packaging and we will be happy to replace the damaged or incorrect item at our expense. We will gladly replace the item(s) and cover the full costs of shipping. Please email us at info@jahf-raval.com if you received an incorrect or damaged order.
